Even if she doesn't "understand", it doesn't matter. This is YOUR business and you do what you can with it. Beth stressed major over this order that was placed "wrong" and she just doesn't want it to happen again. I think she called me 20 times about it so I don't want to think about how many times she called home office. Home office doesn't like to redo orders like this. It was NOT your fault though, and I honestly don't see how training would have changed much. Okay, I sort of see her point in that if you had known about purchase orders and Literacy for a Lifetime and stuff you could have alleviated their fears, and they might not have gone over your head. But it sounds more like they got in a hurry while you were in NY and I don't know how you could have stopped that. I didn't do training with her either except to read and listen to stuff online. I've NEVER done her "training calls". But I think she sees you as having a lot more potential and wants you to have the info even more than she wanted me to have it. Heh.

Anyhoo...this should probably be an email exchange. Sorry.